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Azelis Inviting Fresher’s

Designation:	Intern- IT
Batch:	Recent-Batches
CTC:	4.5LPA(Expected)
Work Place:	Mumbai
Experience:	Fresher
Qualification:	Bachelor’s Degree

Azelis Off-campus Drive 2024 hiring Intern- IT | Bachelor’s Degree

Job Description

Main accountabilities

The Support Engineer IT ServiceDesk ensures the following accountabilities:

Execute the daily operations of first line IT support, according to procedures and work instructions for support activities
Ensure overall service quality and service levels can be measured by making sure a ticket of every support intervention is available.
Actively support our business by providing first line IT support:
- Front-office activities (call, chat, …) including analysis, resolution and clear communication to end-users
- Resolve standard requests such as password resets, configuration of access rights to IT systems, …
- Deliver basic functional support on business systems such as O365, ERP, CRM, BI, ..
- Investigate and analyse correlation between individual issues in order to assure correct urgency, impact and associated coordination is established
- Troubleshoot complex issues prior to handover to 2nd line support
Continuously improve the IT service delivery in close collaboration with the corporate IT Service Coordinator both in terms of optimizing the end-2-end support processes as optimizing the tooling
Proactively develop and promote end-user documentation or self-service options towards end-users
You are the ambassador of a larger IT community

About Company

Azelis is a leading global innovation service provider in the specialty chemical and food ingredients industry, present in 63 countries across the globe with over 3,800 employees. Our knowledgeable teams of industry, market and technical experts are each dedicated to a specific market within Life Sciences and Industrial Chemicals. We offer a lateral value chain of complementary products to more than 59,000 customers, supported by +2,700 principal relationships, creating a turnover of €4.1 billion (2022). Azelis Group NV is listed on Euronext Brussels under ticker AZE.

Azelis Off-campus Drive 2024 hiring Intern- IT | Bachelor’s Degree

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