HCL Off-campus Drive 2024 hiring Analyst | BE/B-Tech

HCL Inviting Fresher’s

Work Place:Chennai

HCL Off-campus Drive 2024 hiring Analyst | BE/B-Tech

Job Description

Job Summary

  • Location: Chennai
  • Project role: Analyst
  • Qualification: B-Tech
  • Experience: 0-2.5 Years
  • Skills: IT Architecture
  • No. of positions: 1

Job Description:

Network Data

  • To provide support for on call escalations and doing root cause analysis of given issue
  • To independently resolve tickets within agreed SLA of ticket volume and time
  • To adhere to quality standards, regulatory requirements and company policies
  • Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
  • To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

About Company

HCL Off-campus Drive 2024 hiring Analyst | BE/B-Tech

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